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Leading Provider of Automotive, Boat & RV Sales, Service & Management Training Solutions


Top 3 Factors Women Consider When Purchasing a Vehicle by David Martin
Top 3 Factors Women Consider When Purchasing a Vehicle by David Martin
Women buyers are an important demographic to understand regarding their motives, preferences and thought-process. Read the top 3 factors women consider when purchasing a vehicle from your dealership.

Get Mentally "Fixed" Before Serving the Proposal by Richard Keeney
Get Mentally
Developing the right mentality when closing a deal with a customer is important to the sale. Salespeople must maintain a "fixed" mentality throughout the sales process.

Dang It...Pick Up the Phone! by Richard Keeney
Dang It...Pick Up the Phone!  by Richard Keeney
A personal phone call is ten times better than sending an impersonal email to a customer. Phone calls show customers you care and helps them connect on a more personal level. Taking the time to make these scheduled calls will go a long way in ensuring you will be on the customer’s radar when the time comes for another purchase.

The "Art" of Voicemail by Richard Keeney
The
Know how to leave an appropriate voicemail that will encourage the customer to make an appointment or other call to action.

10 Rules of Effective Electronic Communication by David Martin
10 Rules of Effective Electronic Communication by David Martin
Being proficient in electronic communication, especially email, is important for all salespeople.

Increase Closing Ratios: Role-Play the Proposal at the Desk by Richard Keeney
Increase Closing Ratios: Role-Play the Proposal  <em>at the Desk </em>by Richard Keeney
Role playing with your salespeople is crucial to making sure your team has practice and feedback on their presentations.

The Pain of Selling Without a Clue by Richard Keeney
The Pain of Selling <em>Without a Clue</em> by Richard Keeney
THE INITIAL CUSTOMER INTERVIEW AND NEEDS ASSESSMENT.

Trade Walk: A Great Sales Process Decision by Richard Keeney
Trade Walk: A Great Sales Process Decision by Richard Keeney
The trade walk may well be an area that you feel you have a very good handle on. Let's review a few things just so you can assess whether or not you have room to take it up a notch or two.

The "Sold" Customer Follow-Up Blueprint by Richard Keeney
The
Some people have a very good customer follow-up game plan that they carry out to make sure they will always be on their customer's radar. Some dealerships have thought through this, implemented and monitored for compliance. However, our in-dealership work continues to uncover individual salespeople who do not have this in place.


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