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Leading Provider of Automotive, Boat & RV Sales, Service & Management Training Solutions


Pick a Number! Live It Every Day, Every Deal by Richard Keeney
Pick a Number! Live It Every Day, Every Deal by Richard Keeney
As a manager, are you clearly communicating your expectations to your team? Is everyone on the team 100% clear about what's expected of them individually? Are you doing it constantly and consistently? If not, here are some tips to get you started...

Service Advisor Tips for Following-Up on Declined Services by Brett Coker
Service Advisor Tips for Following-Up on Declined Services by Brett Coker
Just because a client declines a recommended service, doesn't mean your obligation to that customer stops there. Service Advisors may face declined services often, but with the ultimate goal being customer satisfaction, keep trying. Invest just 10 -15 minutes a day, follow this simple process, and your sales will go up, your customers will value your concerns, and you will further those relationships.


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