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Sales, Service & Management Training Solutions for Automotive, Boat & RV Dealers


Are Your Interview Questions Helping or Hurting? by Richard Keeney
Are Your Interview Questions Helping or Hurting? by Richard Keeney
Finding the perfect employees for your dealership can be very challenging. Today's job candidates are quite savvy and impressive on the surface. However, they may not be the best fit for your dealership if not properly screened during the interview process. Here are a few things every hiring manager or human resources manager in the automotive industry should keep in mind...

Controlling “Post-Sale” Reconditioning by Richard Keeney
Controlling “Post-Sale” Reconditioning by Richard Keeney
After the sale, carrying around excessive baggage caused by fulfilling customers’ requests for "freebies" can be minimized or prevented. In some instances, immediate accommodations may not make good business sense. Save time, energy and money by staying in control of every automotive sales situation.

Building Relationships: Turn Your Weakest Marketing Arm Into Your Strongest by Richard Keeney
Building Relationships: Turn Your Weakest Marketing Arm Into Your Strongest by Richard Keeney
Never underestimate the power of building solid relationships in sales. Start retaining more customers and creating your own showroom traffic by personalizing your prospects' experiences.

"One More" by David Martin
I would like to recommend a very important philosophy that you should incorporate into your daily sales regiment. The concept is called “One More”. At its heart, it simply means that when you think you are done, do one more.

The Best "Last Two" Questions to Ask BEFORE Getting the Proposal by Richard Keeney
The Best
It is my belief that these two questions need to be asked EVERY time before leaving the customer to get a proposal from management.

How to Score Big at Handling Sales Objections by David Martin
How to Score Big at Handling Sales Objections by David Martin
Closing is not a singular event. It is a process; a process that sometimes starts before you and the customer ever see one another. It is possible to SCORE BIG at handling sales objections.

Dealers & Managers: Fire LESS — Look in the Mirror MORE by Richard Keeney
Dealers & Managers: Fire LESS — Look in the Mirror MORE by Richard Keeney
A leader's role is extremely important in helping dealerships turn the bottom 20% of salespeople into high-achieving contributors. Find out what you can do to save the day!


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