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Leading Provider of Automotive, Boat & RV Sales, Service & Management Training Solutions


Service Managers: Reach Maximum Potential with Grandma Rules by Brett Coker
Service Managers: Reach Maximum Potential with Grandma Rules by Brett Coker
Reach your maximum potential in Automobile Service Sales through providing value and earning customer trust by following these two simple Granny rules.

Service Advisor Tips for Following-Up on Declined Services by Brett Coker
Service Advisor Tips for Following-Up on Declined Services by Brett Coker
Just because a client declines a recommended service, doesn't mean your obligation to that customer stops there. Service Advisors may face declined services often, but with the ultimate goal being customer satisfaction, keep trying. Invest just 10 -15 minutes a day, follow this simple process, and your sales will go up, your customers will value your concerns, and you will further those relationships.

What Every Service Advisor Should Be Doing to Secure the Next Appointment by Brett Coker
What Every Service Advisor Should Be Doing to Secure the Next Appointment by Brett Coker
Don’t fall victim to one of these six excuses as to why you don’t get those service appointments scheduled. Just look at how easy the dentist’s office can schedule routine cleanings every 6 months!

A 25K-Technician Shortage Spells Problems by David Martin & Brett Coker
A 25K-Technician Shortage Spells Problems by David Martin & Brett Coker
Currently, it is estimated that the automotive repair industry is experiencing a shortage of 25,000 technicians and that number will likely worsen. How are you attracting and keeping your top technicians?


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