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Sales, Service & Management Training Solutions for Automotive, Boat & RV Dealers


Are Your Interview Questions Helping or Hurting? by Richard Keeney
Are Your Interview Questions Helping or Hurting? by Richard Keeney
Finding the perfect employees for your dealership can be very challenging. Today's job candidates are quite savvy and impressive on the surface. However, they may not be the best fit for your dealership if not properly screened during the interview process. Here are a few things every hiring manager or human resources manager in the automotive industry should keep in mind...

Controlling “Post-Sale” Reconditioning by Richard Keeney
Controlling “Post-Sale” Reconditioning by Richard Keeney
After the sale, carrying around excessive baggage caused by fulfilling customers’ requests for "freebies" can be minimized or prevented. In some instances, immediate accommodations may not make good business sense. Save time, energy and money by staying in control of every automotive sales situation.

Building Relationships: Turn Your Weakest Marketing Arm Into Your Strongest by Richard Keeney
Building Relationships: Turn Your Weakest Marketing Arm Into Your Strongest by Richard Keeney
Never underestimate the power of building solid relationships in sales. Start retaining more customers and creating your own showroom traffic by personalizing your prospects' experiences.

The "Good News" Compromise of Negotiating and Closing by Richard Keeney
The
Did you know, when raising the customer, the more "OK" the salesperson is, the more "OK" the buyer is likely to be? Increase your chances of closing with this strategy ...

Pick a Number! Live It Every Day, Every Deal by Richard Keeney
Pick a Number! Live It Every Day, Every Deal by Richard Keeney
As a manager, are you clearly communicating your expectations to your team? Is everyone on the team 100% clear about what's expected of them individually? Are you doing it constantly and consistently? If not, here are some tips to get you started...

The Best "Last Two" Questions to Ask BEFORE Getting the Proposal by Richard Keeney
The Best
It is my belief that these two questions need to be asked EVERY time before leaving the customer to get a proposal from management.

How NOT to Ask For the Business (Some Humor Intended) by Richard Keeney
How  <em>NOT  </em>   to Ask For the Business (Some Humor Intended) by Richard Keeney
First off, I’m not painting all salespeople with a wide brush here. Face it, it may be human nature for some to lack the conviction when they have a good bit of doubt about the anticipated customer's reaction to a proposal.

How to Score Big at Handling Sales Objections by David Martin
How to Score Big at Handling Sales Objections by David Martin
Closing is not a singular event. It is a process; a process that sometimes starts before you and the customer ever see one another. It is possible to SCORE BIG at handling sales objections.

14 Tips on How Sales Managers Can Lead by Example by Richard Keeney
14 Tips on How Sales Managers Can Lead by Example by Richard Keeney
As sales managers, leading by example is an easy way to train your sales team. These 14 tips outline the basics every manager should keep in mind on a daily basis.

3 Strategies to Improve Vehicle Sales Gross IMMEDIATELY...by Richard Keeney
3 Strategies to Improve Vehicle Sales Gross <em>IMMEDIATELY</em>...by Richard Keeney
Keep your vehicle sales high and your deal-cutting concessions low with these three strategies to use when responding to customers' price objections.


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