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Leading Provider of Automotive, Boat & RV Sales, Service & Management Training Solutions


Service Managers: Reach Maximum Potential with Grandma Rules by Brett Coker
Service Managers: Reach Maximum Potential with Grandma Rules by Brett Coker
Reach your maximum potential in Automobile Service Sales through providing value and earning customer trust by following these two simple Granny rules.

Service Advisor Tips for Following-Up on Declined Services by Brett Coker
Service Advisor Tips for Following-Up on Declined Services by Brett Coker
Just because a client declines a recommended service, doesn't mean your obligation to that customer stops there. Service Advisors may face declined services often, but with the ultimate goal being customer satisfaction, keep trying. Invest just 10 -15 minutes a day, follow this simple process, and your sales will go up, your customers will value your concerns, and you will further those relationships.

Keep it 100! Stop the Shortcuts! by Richard Keeney
Keep it 100! Stop the Shortcuts! by Richard Keeney
Is your sales team committed to giving it their all 100% of the time? Read how to create and sustain an enthusiastic, professional and committed staff to inspire excellence and close more deals.

10 Ways To Effectively Interact With Women Buyers by David Martin
10 Ways To Effectively Interact With Women Buyers by David Martin
Women purchase over 50% of the cars bought and play a major role in over 85% of car purchases. By implementing these 10 practices, we believe you are sure to notice an improved rapport that moves you closer to the sale.

Top 3 Factors Women Consider When Purchasing a Vehicle by David Martin
Top 3 Factors Women Consider When Purchasing a Vehicle by David Martin
Women buyers are an important demographic to understand regarding their motives, preferences and thought-process. Read the top 3 factors women consider when purchasing a vehicle from your dealership.

Dang It...Pick Up the Phone! by Richard Keeney
Dang It...Pick Up the Phone!  by Richard Keeney
A personal phone call is ten times better than sending an impersonal email to a customer. Phone calls show customers you care and helps them connect on a more personal level. Taking the time to make these scheduled calls will go a long way in ensuring you will be on the customer’s radar when the time comes for another purchase.

The "Art" of Voicemail by Richard Keeney
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Know how to leave an appropriate voicemail that will encourage the customer to make an appointment or other call to action.


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