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MARINE-Specific Online Sales Training Course Catalog

Navigating to Success
24 segments


Segment 1 - Initial Phase of the Selling Process
Introduction; Commitment to the Business; First Impressions

Segment 2 - Greetings That Work
Mental Programming; Greeting and Reception; Avoid Pre-Judging 

Segment 3 - Handling "I'm Just Looking"
Handling "I'm Just Looking"; Building Rapport

Segment 4 - Effective Communication
Effective Communication; Listening Skills

Segment 5 - Counseling / Interviewing To Build a Profile
Interviewing/Profile Building; Counseling; Gathering Important Information

Segment 6 - Counseling Questions and Boat Selection Guidelines
Specific Counseling Questions; Boat Selection; Selling Out of Inventory

Segment 7 - Motivating Features & Benefits Presentations (Part 1)
Features and Benefits Presentation Tips; Controlled Presentations

Segment 8 - Motivating Feature and Benefit Presentations (Part 2)
More Presentation Tips (Part 2)

Segment 9 - Capitalizing on the Sea Trial
The Keys to a Superior Sea Trial

Segment 10 - Trial Closing to Gain Commitment
Trial Closing Questions

Segment 11 - Trial Closing (Part 2) and Premature Money Discussions
Trial Close to Pre-Close the Sale

Segment 12 - Initial Write-up and Proposals
Help Management Help You; Initial Write-Up; Evidence Manual

Segment 13 - Fundamentals of Negotiating
Delivering the Initial Proposal; Signals You Send

Segment 14 - Negotiating Tips & Techniques
Negotiating Tips & Techniques; Evaluating Objections

Segment 15 - Premature Price Issues and Responses
Best Price?  Payment?  Interest Rate?  Trade-In Value?

Segment 16 - "Your Price Is Too High"
Handling "Your Price Is Too High"; Using Your Numbers- Not Theirs

Segment 17 - "That Is Not Enough for My Trade"
Handling "That Is Not Enough for My Trade"; 3-Step Process

Segment 18 - "I'll Just Sell It Myself"

Handling "I'll Just Sell It Myself"; Time Lag Kills Deals

Segment 19 - "I Want to Think about It" "I Need to Talk with My Spouse"
Handling Vague Objections:  "I Want to Think about It" "I Need to Talk with My Spouse"

Segment 20 - "I Want to Shop Around" / Misc. Closing Techniques
Responses to "I Want to Shop Around," "Either/Or" Close, "T" Close, Buyer's Order Close

Segment 21 - T.O. / Selling Pre-owned Boats
Turn Over (T.O.) to Management; Tips on Pre-Owned Boat Sales

Segment 22 - The Effective Delivery
Tips for a Great Delivery

Segment 23 - Follow-up and Lead Nurturing
Effective Follow-up; Prospecting Ideas

Segment 24 - The Power of Attitude
Power of Positive Attitude; Tips on Achieving Success

Ultimate Phone Expertise UPDATED!
15 segments


Segment 1 - Incoming Sales Calls - Part 1
Attitude, Physical aspects to improve communication, Listening skills

Segment 2 - Incoming Sales Calls - Part 2
What you need to accomplish on an incoming sales call, Importance of phone- ups, Directing the conversation

Segment 3 - Incoming Sales Calls - Part 3

Answering the phone, Getting a "Yes" answer, Closing for the appointment

Segment 4 - Incoming Sales Calls - Part 4

Alternative phase 1 script

Segment 5 - Incoming Sales Calls - Part 5

Common questions from callers, Best appointment-closing questions

Segment 6 - Incoming Sales Calls - Part 6
Handling price questions

Segment 7 - Incoming Sales Calls - Part 7

Raising the appointments made/Keep ratio, Solidifying their commitment to keep the appointment

Segment 8 - Handling the Tougher Questions - Part 1

"What's your best price?""How many hours are on the boat?" "What would my payments be?" "How much will you come off the internet price?"

Segment 9 - Handling the Tougher Questions - Part 2

"What are your interest rates?""What's my trade worth?"

Segment 10 - Handling the Tougher Questions - Part 3

"What would my payments be?""Has there been any damage to the boat?"

Segment 11 - Costly Mistakes You Must Avoid

Errors we don't even know we're making

Segment 12 - Outbound Calls - Part 1

Build relationships to make the most of your career

Segment 13 - Outbound Calls - Part 2

Sold follow-up Day 1, Sold follow-up Day 5 or 10, Unsold traffic follow-up, Customer satisfaction, Anniversary of the boat purchase, Voice mail for unsold customers

Segment 14 - Outbound Calls - Part 3

Service customer, Internet lead, Management call back, Customer contract form

Segment 15 - The Power of Effective Voice Mail

Strategies and scripts for the Ultimate Professional


PRINTABLE VERSION - Ultimate Expertise Course Listing

PRINTABLE VERSION - Ultimate Phone Expertise Course Listing
PRINTABLE VERSION - Ultimate Phone Expertise Course Listing

Selling at the Boat Show NEW!
4 segments

 

Segment 1- Selling at the Boat Show (Part 1)
Physical preparation; Value of image; Incorporating tablets

Segment 2 - Selling at the Boat Show (Part 2)
Mental preparation; Engaging the customer; Efficiently qualifying

Segment 3 - Selling at the Boat Show (Part 3)
Qualify, Understand, Inform, Propose; Selling the Deal 

Segment 4 - Selling at the Boat Show (Part 4)
Effective follow-up -- during the Show and post-Show; "Do's and Don'ts"

Avoiding "NO" - Creating "YES" UPDATED!
1 segment

 

Segment 1 - Avoiding "NO" - Creating "YES" 
Asking the right questions to create "Yes" answers

Electronic Communications
2 segments

 

Segment 1 - Emails
Communicating with email

Segment 2 - Texts

Communicating with texts

Price, Value or Risk? UPDATED!
1 segment

 

Segment 1 - Price, Value or Risk?
Customers buy value not price


Goal Setting for Success UPDATED!
5 segments

 

Segment 1 – Why Set Goals?

Understanding the magic of goal setting           

Segment 2 - Steps to Successfully Setting Goals

Making them work for you             

Segment 3 - Goals and Performance Tracking

Recognizing and keeping up with the activities that are necessary             

Segment 4 - 7 Additional Fundamentals in Setting Goals

Expands on the basic steps to success              

Segment 5 - Study Backs Strategy for Achieving Goals

Empirical evidence of the value of setting goals the correct way

 

Sales Strategies for the Highly-Informed Customer UPDATED!
6 segments

 

Segment 1 - Who Are They? How Do They Think?

Facts about Gen X and Gen Y (Millennials)                  

Segment 2 - Best Practices to Get Face-to-Face

How to engage the Highly-Informed Customer             

Segment 3 - You Get One Shot, So Make it Count

Preparation and Training              

Segment 4 - Follow-up to Edge out the Competition

Make your follow-ups work for you                      

Segment 5 - Specific Strategies to Capture the Highly-Informed

Additional key selling strategies              

Segment 6 - Providing a Superior Customer Experience

How to go above and beyond "satisfaction"

 

Pace of the Sale UPDATED!
1 segment

 

Segment 1 - Pace of the Sale
The ideal pace of a retail boat transaction

 

Trust is the Basis for Sales
1 segment


Segment 1 - Trust is the Basis for Sales

Trust is the cornerstone for all sales relationships

 

Receptionist
3 segments

 

Segment 1 - Receptionist - Part 1

Philosophical & physical aspects of phone communication; Effective listening                

Segment 2 - Receptionist - Part 2

Procedural aspects of phone communication; The words to use                  

Segment 3 - Receptionist - Part 3

Effectively handling the angry customer

 

Prospecting & Follow-Up
10 segments

 

Segment 1 - Why Prospect & Follow-up
The Facts, the Benefits, the Fundamentals: Building a Permanent Contact Base
Segment 2 - Effective Follow-up on Sold & Unsold
What's in It for You; Getting Customers Back In; Standing Out from the Crowd
Segment 3 - Prospecting with Service Customers (Part 1)
Establishing Relationships with Advisors; "Volunteer Greeter"; In the Customer Lounge; "Vehicles Needed" Board
Segment 4 - Prospecting with Service Customers (Part 2)
Pro-Actively contact recent Service Customers; Approach Service Customers using an Effective Script
Segment 5 - Using Personal Social Media - Part 1
Do's and Don'ts; Content is King; Often-Made Mistakes
Segment 6 - Using Personal Social Media - Part 2
The Ability to Research Prospects; Highly Effective Way to Use Facebook for Ongoing Prospecting
Segment 7 - Miscellaneous Ideas - Part 1
Marketing to customers who bought elsewhere; Prospects Everythwere; Using business cards for self-promotion
Segment 8 - Miscellaneous Ideas - Part 2
Ask for referrals the right way; Join civic or social clubs; Get involved in community; Personal Advertisement; New promotions; Nest prospecting
Segment 9 - Miscellaneous Ideas - Part 3
Afternoon phone calls; Creating newsletters; Give special gifts
Segment 10 - Miscellaneous Ideas - Part 4
Give organized presentations to civic groups; Use PMAs; Old-fashioned cold calls; Using traffic-building letters and emails

Outstanding Customer Service
7 segments

Segment 1 - Outstanding Customer Service - "The WOW Factor"
Why is outstanding customer service so vital?
Segment 2 - Fundamentals Of Outstanding Customer Service
The 10 things to ensure success
Segment 3 - Specific Techniques For Outstanding Customer Service
Easy to implement, common sense ideas
Segment 4 - The Role Of Attitude In Outstanding Customer Service
Without a great attitude, the rest is not effective
Segment 5 - Outstanding Customer Service - The Most Important Words
What you say to the customer is importan
Segment 6 - Outstanding Customer Service - Little Things Mean So Much
Things that every salesperson can (and should) do
Segment 7 - Fantastic Customer Service Is What Really Matters
Service is the real differentiator

 

Personal Motivation Strategies
10 segments


Segment 1 - All Motivation Is Personal

When successfully motivated, you can do amazing things                

Segment 2 - Creating Your Vision

Your ultimate destiny is not a matter of chance, it’s a matter of choice                    

Segment 3 - Find Your Individual Key

The only thing over which you have complete control is your own mental attitude                       

Segment 4 - Setting and Achieving a Special Goal

If you can dream it, you can do it             

Segment 5 - Planning Your Strategy

You can and should design your life’s plan                  

Segment 6 - The Value of Focus and Willpower

The first step in developing willpower is to accept that it does exist              

Segment 7 - Do Not Stop Thinking

All motivation comes from thought                      

Segment 8 - Taking Small Steps

There is no job that cannot be done if you break it down into small pieces             

Segment 9 - Walk Away From People Who Do Not Support You

Those with whom you associate can and will change your life                     

Segment 10 - Fake It Till You Make It

Your attitude will make or break your success   


Communication Skills
2 segments


Segment 1 - Understanding Non-Verbal Communication

Makes all the difference                

Segment 2 - Effective Listening

Tips & techniques    

 

Counseling and Needs Assessment
3 segments


Segment 1 - Information = Success

Value of relevant customer information             

Segment 2 - To Qualify or Not to Qualify

That is the REAL question            

Segment 3 - Collapsing Confrontation

If it exists, it needs to be eliminated quickly

 

Value Building
3 segments


Segment 1 - Why Should I Buy From You?

The question on every customer’s mind            

Segment 2 - 15 Qualities Salespeople Should Possess

What every salesperson should know                

Segment 3 - The Road to a Purchase

6 steps consumers take and how to make the most of them

 

Negotiating and Closing
4 segments


Segment 1 - Cash is King

Increase down payments - increase profit                     

Segment 2 - Follow the Process

Contrast in closing skills               

Segment 3 - Theory of Contrast

Utilizing this all-important advantage                  

Segment 4 - Winning the Price War

And still make a good profit            


Success and Motivation
5 segments


Segment 1 - Your Attitude is Everything

Can make or break each and every day             

Segment 2 - Average vs. Superior, Part 1

What superior salespeople do differently                       

Segment 3 - Average vs. Superior, Part 2

What superior salespeople do differently                       

Segment 4 - Average vs. Superior, Part 3

What superior salespeople do differently                       

Segment 5 - There Are No Limits to Your Success

Believing that you can succeed                        

Specialty Success Segments
4 segments


Segment 1 - Focus on Risk

Reducing the “risk” factor              

Segment 2 - Why Don’t Prospects Buy?

Six reasons you must know                      

Segment 3 - Ego in the Sales Process

How to deal with ego (yours and others)            

Segment 4 -  5 Principles of Success

These principles should guide your life



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