TESTIMONIALS – AUTOMOTIVE SALES AND SERVICE
Best In-Dealership Training Ever!
“What EVERY experienced salesperson needs to be the ABSOLUTE BEST….”
“eAutotraining is exactly what your staff needs to meet customer expectations”…
“Here’s why I recommend The Mar-Kee Group and their eAutotraining Program….”
Great for dealing with super-informed customers
“eAutotraining is very relevant… fast-paced… and provides ideas you can actually use!”
“My favorite part about eAutotraining are the useful role play scenarios! I watch the videos frequently and have memorized many of the word tracks. As a result of my practice, I sold 10 cars my first month and 13 this month with 2 days to go!”
“I’m new to the Automotive business and I am very impressed with The Mar-Kee Group’s 90-Day Online Boot Camp Sales Training program. It includes lots of very good ideas that are EASY to understand. The best part is the training videos are short and I can immediately put the techniques use.“
“Customer Relations and Retention Training by Richard Keeney has provided my Service BDC Team a clear vision of what customers REALLY want, helped them understand why customers stop doing business with us, and an overall customer perception of our service department.
I have witnessed my Service Advisors ‘dialing in’ on convenience for the customer. My shuttle car has been on the road more than it has in a while. There is better use of loaner vehicles. Customers are handled with more smiles and enthusiasm. My team has really developed a voice and has committed to a ‘stop defections’ mindset. There is lots of excitement and we’ve experienced a big boost in morale. Thank you for that —we really needed it!”
“I have seen eAutotraining in action. Trust me, it produces results!”
“eAutotraining’s content, delivery and accountability tools are superb! It is required (not an option) that all sales and management teams view a minimum of 3 segments per week. We feel we can give substantial credit for our huge increase in volume, gross and professionalism to The Mar-Kee Group’s eAutotraining program.”
“The ease of use, quality of content, and acceptance by our salespeople makes eAutotraining the only training we need. The results have been very impressive!”
“eAutotraining takes it to another level! As always, you and your staff have been very helpful. What separates The Mar-Kee Group’s Automotive sales training is it’s real world applicability, and how it addresses the customer objections that our salespeople face daily. This training is good for veterans and rookies alike. I started my Service Advisors on the training as well, and fully expect that it will have the same impact there as the front end of the store.”
It is sometimes difficult to quantify the ‘bottom line’ effect of training investments. We knew that results might be difficult to see at first. But when the group’s ‘same store’ net profits increased an average of 16% after the first year of the program, we knew we had chosen the right company for our training content…Thank you The Mar-Kee Group!”
“Having The Mar-Kee Group in our dealership for Sales and Management training over the past 15 years, keeps us #1 in our area! We are more profitable than ever and turnover is practically non-existent. The fact that the training explains the psychology of “why” to do things, really helps my team to “get it”. It is extremely comforting to be able to call at anytime and tap on The Mar-Kee Group as a consulting resource!”
“One of our new salespeople completed his morning eAutotraining session and was given a customer who was being unreasonable with another salesperson, who did not want to wait on the customer. Long story short, he used the information he learned that morning to defuse the customer and get them into a demo ride and found the right vehicle selection for the customer. At delivery, they were not the same people who came in demanding price, but extremely happy customers. Not only do I recommend this training, but I am sure my salesperson would after a large commission check.”
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