TESTIMONIALS – AUTOMOTIVE SALES AND SERVICE
Best In-Dealership Training Ever!
“What EVERY experienced salesperson needs to be the ABSOLUTE BEST….”
“eAutotraining is exactly what your staff needs to meet customer expectations”…
“Here’s why I recommend The Mar-Kee Group and their eAutotraining Program….”
Great for dealing with super-informed customers
“eAutotraining is very relevant… fast-paced… and provides ideas you can actually use!”
“After weeks of eAutotraining, I noticed my gross profit has held so much better! The secret I’ve learned is the importance of building strong relationships with my customers pays huge rewards! Thank you!”
“Shout out to Richard Keeney and the entire Mar-Kee Group staff for all the great professional sales training over the past 7 years. They are proof that an “old car dog” like me can keep learning year after year! It really works!”
“This is the best online Automotive Sales Training I have ever seen! eAutotraining is a useful career booster for all experience levels— It’s perfect for Millennials! The videos are short and very informative. The role-playing is well done and easy to follow. The Sales Management & Leadership Series videos are outstanding too. I believe this program to be just as important as the CRM. I’ve had a successful career in the automotive industry for over 30 years and STILL learn something new every day from eAutotraining!”
“My favorite part about eAutotraining are the useful role play scenarios! I watch the videos frequently and have memorized many of the word tracks. As a result of my practice, I sold 10 cars my first month and 13 this month with 2 days to go!”
“I’m new to the Automotive business and I am very impressed with The Mar-Kee Group’s 90-Day Online Boot Camp Sales Training program. It includes lots of very good ideas that are EASY to understand. The best part is the training videos are short and I can immediately put the techniques use.“
“I have been a fan of self-motivation and inspirational material for years, and your eAutotraining is the “VERY” best I’ve ever seen! Thank you. I can’t wait to learn more.”
“Customer Relations and Retention Training by Richard Keeney has provided my Service BDC Team a clear vision of what customers REALLY want, helped them understand why customers stop doing business with us, and an overall customer perception of our service department.
I have witnessed my Service Advisors ‘dialing in’ on convenience for the customer. My shuttle car has been on the road more than it has in a while. There is better use of loaner vehicles. Customers are handled with more smiles and enthusiasm. My team has really developed a voice and has committed to a ‘stop defections’ mindset. There is lots of excitement and we’ve experienced a big boost in morale. Thank you for that —we really needed it!”
“I can’t always be there to train with my guys, so I’m pleased this sales training. eAutotraining is very professionally done and keeps my staff moving in the right direction. A top salesperson has been with me for years and has immersed himself into your training. It works! One of my newest salespeople, Kevin, has only been in the business four months and trains every day. He sold 15 cars last month!”
“I have seen eAutotraining in action. Trust me, it produces results!”
“eAutotraining’s content, delivery and accountability tools are superb! It is required (not an option) that all sales and management teams view a minimum of 3 segments per week. We feel we can give substantial credit for our huge increase in volume, gross and professionalism to The Mar-Kee Group’s eAutotraining program.”
“The ease of use, quality of content, and acceptance by our salespeople makes eAutotraining the only training we need. The results have been very impressive!”
“eAutotraining takes it to another level! As always, you and your staff have been very helpful. What separates The Mar-Kee Group’s Automotive sales training from other training companies is the real world applicability, and how it addresses the customer objections that our salespeople face daily. This training is great for veterans and rookies alike. I started my Service Advisors on the training as well, and fully expect that it will have the same impact there as the front end of the store.”
“When we developed our online training library at Coggin / Courtesy for 24 stores across Florida, we reviewed every major trainer in and out of the Automotive industry and our choice for the backbone of the program was The Mar-Kee Group’s “Success – One Idea at a Time” program. The A to Z sales process training stands head and shoulders above the competition for overall content quality, total skill coverage and price value.
It is sometimes difficult to quantify the ‘bottom line’ effect of training investments. We knew that results might be difficult to see at first. But when the group’s ‘same store’ net profits increased an average of 16% after the first year of the program, we knew we had chosen the right company for our training content…Thank you The Mar-Kee Group!”
“Having The Mar-Kee Group in our dealership for Sales and Management training over the past 15 years, keeps us #1 in our area! We are more profitable than ever and turnover is practically non-existent. The fact that the training explains the psychology of “why” to do things, really helps my team to “get it”. It is extremely comforting to be able to call at anytime and tap on The Mar-Kee Group as a consulting resource!”
“I watched “A to Z Sales Process Training (Road to the Sale)” online. It is incredible! It is one of the best investments that I have ever made. I truly admire David Martin’s personality and selling style. When I heard him and Richard Keeney, a light bulb went off! I practice everything David Martin does and it feels natural, as I see a lot of myself in him. One day I hope to meet him in person.”
“One of our newer sales consultants completed his morning eAutotraining session and was given a customer who was being unreasonable with another salesperson — who preferred not to work with the customer. Long story short, the new hire used the information learned that morning to defuse an unpleasant customer. He established an amicable relationship with the customer, managed expectations, got the customer to do a demo drive, and helped find the right vehicle. At delivery, the customer was not the same. Their attitude changed regarding price demands, and they became an extremely satisfied customer. Not only do I recommend this training, but I am 100% sure my salesperson would as well, based on his hefty commission check.”
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