Desk Managers: Your Body Language Has More Power Than You Realize by Richard Keeney

Desk Managers: Your Body Language Has More Power Than You Realize by Richard Keeney

Does your Desk Manager’s or Manager’s body language work for the cause?  Or is it counter-productive and negatively alter the confidence and self-esteem of some Salespeople?   Back in the day, when you were selling, do you remember approaching the desk with...
“Building Relationships: Turn Your Weakest Marketing Arm Into Your Strongest” by Richard Keeney

“Building Relationships: Turn Your Weakest Marketing Arm Into Your Strongest” by Richard Keeney

Dealer and Manager, do you feel frustrated by costly expenses needed to get customers through the door?  Salespeople who build something really significant, by flexing their own marketing arm, understand the importance of personalization. Many dealers have a few sales...
Service Managers: Reach Maximum Potential with Grandma Rules by Brett Coker

Service Managers: Reach Maximum Potential with Grandma Rules by Brett Coker

We can all agree that customer retention in the Service Department trumps all. It brings long-term profitability, higher new vehicle resale rates, higher sales per RO, and increases in Customer Pay work.  With that said, you will understand and salute the...
Service Advisor Tips for Following-Up on Declined Services by Brett Coker

Service Advisor Tips for Following-Up on Declined Services by Brett Coker

Therefore, when you make a recommendation that a client declines, then you have an obligation to follow-up on those declined services. Wait, who wants to follow-up on declined services? I don’t have time and they’ve already said no once, so, what, you want...