by jfriday | Sep 27, 2018 | Automotive, Communication, Confidence, Conflict Resolution, Customer Service, Gross Profit, Role Play, Sales Management
Salespeople, Managers and Dealers…stop losing time and money because it’s easier to say “yes”. Let’s review the following scenario. Customer: “Do you think they’ll paint the back bumper and put two new tires on it?”...
by jfriday | Jun 20, 2018 | Automotive, Closing, Communication, Confidence, Desking The Deal, Gross Profit, Leadership, Management Training, Negotiation, Sales Management
Desk managers everywhere have experienced salespeople who would prefer them to just “OK” the customer’s offer and put the deal to bed. Face it, when the salesperson is ready to close the deal, they most likely have already overcome a good bit to get...
by jfriday | Mar 15, 2017 | Automotive, Closing, Communication, Conflict Resolution, Customer Service, Desking The Deal, Gross Profit, Handling Objections, Internet, Negotiation, Sales, Sales Process, Sales Strategies, Sales Training
Customers looking to buy a new or pre-owned vehicle will always be looking to get the best deal. It’s hardwired in most of us to attempt negotiations. Where you end up, if you get the deal, and how good the customer feels about it is dependent on the salesperson...
by jfriday | Feb 10, 2016 | Automotive, Consumer Leasing, Customer Retention, Gross Profit, Presentation, Sales, Sales Training
Consumer leasing has many advantages for the customer, the salesperson and for the dealership as well. Having a clear and concise understanding of consumer leasing is critical to your success. Let’s take a look into some advantages of leasing. Advantages...
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