Service Advisor Tips for Following-Up on Declined Services by Brett Coker

Service Advisor Tips for Following-Up on Declined Services by Brett Coker

Therefore, when you make a recommendation that a client declines, then you have an obligation to follow-up on those declined services. Wait, who wants to follow-up on declined services? I don’t have time and they’ve already said no once, so, what, you want me to be a...