Jan 21, 2021 | Automotive, Boat, Communication, Conflict Resolution, Growth, New Hires, RV, Sales Management, Sales Training, Teamwork
I remember going to a mandatory personal development seminar long ago, one that I benefited from greatly. Yet, I can’t deny my first thoughts about going…As soon as I am notified, I’m thinking, “After 12 hours of working deals and putting out fires, I have to...
Nov 26, 2019 | Automotive, Boat, Communication, Conflict Resolution, Education, Gross Profit, Growth, Leadership, Management Training, RV, Sales Management, Sales Process, Sales Training
First, I’ll preface by saying I have great admiration for managers, upper management and dealers. They are usually very intelligent, courageous, and have worked hard all of their lives. They are usually great stewards of the money and got where they are making a lot...
Jun 25, 2019 | Automotive, Boat, Building Rapport, Communication, Confidence, Desking The Deal, Growth, Leadership, Management Training, Presentation, RV, Sales Management
Does your Desk Manager’s or Manager’s body language work for the cause? Or is it counter-productive and negatively alter the confidence and self-esteem of some Salespeople? Back in the day, when you were selling, do you remember approaching the desk with...
Sep 27, 2018 | Automotive, Communication, Confidence, Conflict Resolution, Customer Service, Gross Profit, Role Play, Sales Management
Salespeople, Managers and Dealers…stop losing time and money because it’s easier to say “yes”. Let’s review the following scenario. Customer: “Do you think they’ll paint the back bumper and put two new tires on it?”...
Aug 23, 2018 | Automotive, Building Rapport, Communication, Customer Retention, Customer Service, Follow Up, People, Prospecting, Referrals, Sales, Sales Management, Texting
Dealer and Manager, do you feel frustrated by costly expenses needed to get customers through the door? Salespeople who build something really significant, by flexing their own marketing arm, understand the importance of personalization. Many dealers have a few sales...
Jun 20, 2018 | Automotive, Closing, Communication, Confidence, Desking The Deal, Gross Profit, Leadership, Management Training, Negotiation, Sales Management
Desk managers everywhere have experienced salespeople who would prefer them to just “OK” the customer’s offer and put the deal to bed. Face it, when the salesperson is ready to close the deal, they most likely have already overcome a good bit to get...
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