Jun 1, 2024 | Customer Retention, Customer Service, Employee Recognition, Human Resources, Leadership, People, Teamwork
High Morale in the Workplace: The Key to Thriving Organizations In today’s fast-paced and competitive business environment, fostering high morale in the workplace is more crucial than ever. It’s a well-known fact that employees who feel valued and engaged are more...
Mar 1, 2024 | Communication, Confidence, Customer Retention, Customer Service, Growth, Management Training, Sales Training, Teamwork
The Power of Unity: Driving Success in Automobile Sales In the fast-paced world of automobile sales, success isn’t just about selling cars; it’s about building relationships, understanding customer needs, and working together seamlessly as a team. At...
Jan 30, 2019 | Automotive, Building Rapport, Customer Retention, Presentation, Proposals, Prospecting, Sales Strategies
Do you have a few showroom guests that object to a write-up, even after they’ve demoed a vehicle? Maybe even some who resist taking a demo drive because they don’t want to be put in that write-up situation where someone might ask them to buy. ...
Aug 23, 2018 | Automotive, Building Rapport, Communication, Customer Retention, Customer Service, Follow Up, People, Prospecting, Referrals, Sales, Sales Management, Texting
Dealer and Manager, do you feel frustrated by costly expenses needed to get customers through the door? Salespeople who build something really significant, by flexing their own marketing arm, understand the importance of personalization. Many dealers have a few sales...
Jan 23, 2017 | Building Rapport, Communication, Customer Retention, Customer Service, Growth, Sales, Sales Process, Sales Strategies, Sales Training, Service Advisors / Service Writers, Service Training
We can all agree that customer retention in the Service Department trumps all. It brings long-term profitability, higher new vehicle resale rates, higher sales per RO, and increases in Customer Pay work. With that said, you will understand and salute the...
Sep 26, 2016 | Automotive, Building Rapport, Communication, Customer Retention, Customer Service, Follow Up, Handling Objections, Sales Strategies, Service Advisors / Service Writers, Service Training
Therefore, when you make a recommendation that a client declines, then you have an obligation to follow-up on those declined services. Wait, who wants to follow-up on declined services? I don’t have time and they’ve already said no once, so, what, you want me to be a...
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