Some Smart Dealers Say the Darndest Things by Richard Keeney

Some Smart Dealers Say the Darndest Things by Richard Keeney

First, I’ll preface by saying I have great admiration for managers, upper management and dealers.  They are usually very intelligent, courageous, and have worked hard all of their lives.  They are usually great stewards of the money and got where they are making a lot...
Desk Managers: Your Body Language Has More Power Than You Realize by Richard Keeney

Desk Managers: Your Body Language Has More Power Than You Realize by Richard Keeney

Does your Desk Manager’s or Manager’s body language work for the cause?  Or is it counter-productive and negatively alter the confidence and self-esteem of some Salespeople?   Back in the day, when you were selling, do you remember approaching the desk with...
Could Your Salespeople Sell Popsicles? by Richard Keeney

Could Your Salespeople Sell Popsicles? by Richard Keeney

Whether called Product Specialists or Salespeople, how would yours do selling popsicles? Let me share a recent experience. I was so ready for a chocolate dessert the other afternoon and I was looking for the Yes, We’re Open sign at the ultimate popsicle store in town....
Service Managers: Reach Maximum Potential with Grandma Rules by Brett Coker

Service Managers: Reach Maximum Potential with Grandma Rules by Brett Coker

We can all agree that customer retention in the Service Department trumps all. It brings long-term profitability, higher new vehicle resale rates, higher sales per RO, and increases in Customer Pay work.  With that said, you will understand and salute the...