Jul 13, 2016 | Closing, Communication, Customer Retention, Customer Service, Follow Up, Sales Strategies, Service Advisors / Service Writers, Service Training
SET THE EXPECTATION. BE THE CUSTOMER’S ADVOCATE. ASSUME THE APPOINTMENT. Do you enjoy going to the dentist twice a year? I mean, other than possibly the nitrous, do you enjoy the probing, poking, scraping, stabbing, etc., with a very sharp and pointy set...
Jun 23, 2016 | Communication, Conflict Resolution, Emails, General, Human Resources, Sales Management
Well, you know it’s inevitable. Eventually some in your dealership will leave, either voluntarily or involuntarily, but will exit nonetheless. Instead of just allowing people to ride off into the sunset, why not invest 5 to 10 minutes with them on the off-chance...
Apr 18, 2016 | Automotive, Growth, New Hires, Sales, Sales Training
Sound Advice for Anyone Desiring a Long and Rewarding Career in the Car Business: Proverbs from 25-year car sales veteran Rex Gambrel of Anderson Ford in Clinton, IL. 1. Be yourself Don’t try to impress people trying to be something you are not. They’ll see through...
Apr 7, 2016 | Automotive, Boat, Conflict Resolution, Growth, Inspirational Quotes, RV, Sales Management, Sales Training
Structure and accountability allows an organization, as well as its employees to thrive. Managers have a huge responsibility to make volume and gross a priority, but must not ever “widen the plate” for anyone or for any reason. Take a look at your current...
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