Jan 15, 2016 | Automotive, Boat, Building Rapport, Customer Service, Phones, RV, Sales Strategies, Sales Training
Many times, salespeople contact potential customers through email and then wait to get a response, if they ever get one at all. Though email is a convenient and important tool for businesses, the best way to develop and maintain customer relations is through brief,...
Sep 16, 2015 | Automotive, Boat, Communication, Emails, RV, Sales, Sales Training, Texting
I bet you have some very tech savvy people on your team. You might check and make sure these and others on staff are not committing some of the seemingly harmless yet truly costly errors when communicating in this fashion. First, you might share with them (and the...
Sep 16, 2015 | Automotive, Boat, Closing, Role Play, RV, Sales
Having your salespeople role-play the figures with you prior to delivering the proposal to customers just makes good business sense. We all do better after rehearsal. This is an absolute must when working with newer salespeople. To that we say, trust, yet verify....
Sep 16, 2015 | Automotive, Boat, Building Rapport, Communication, Follow Up, Phones, RV, Sales Training
Though so much of the communication these days seems to be in the form of email and texting, we must not forget to pick up the phone. I catch myself sometimes starting an email when a phone call would be far more personal and helpful. Wow, a good old fashioned phone...
Jul 31, 2015 | Automotive, Follow Up
Salespeople need a solid customer follow-up plan to make sure they stay on their customer’s radar. Many dealerships have excellent follow-up strategies. However, all too often, during training we find salespeople that lack direction. As a...
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