Nov 30, 2016 | Automotive, Communication, Customer Service, Emails, New Hires, People, Sales, Sales Management, Sales Process, Sales Strategies, Sales Training, Teamwork
Do you have an employee needing a strong sales process foundation? Imagine one of your new salespeople, or one who is under-performing, were to receive their sales training assignment every Monday through Friday morning over the next 90 days! Start every day the...
Oct 26, 2016 | Automotive, Boat, Closing, Communication, Customer Service, Handling Objections, Role Play, Sales, Sales Management, Sales Strategies, Sales Training
Digital marketing is understandably the current rage in the automotive industry. Using software programs that can identify in-market customers and properly price position vehicles makes all the sense in the world. It is hard to imagine operating a modern dealership...
Sep 26, 2016 | Automotive, Building Rapport, Communication, Customer Retention, Customer Service, Follow Up, Handling Objections, Sales Strategies, Service Advisors / Service Writers, Service Training
Therefore, when you make a recommendation that a client declines, then you have an obligation to follow-up on those declined services. Wait, who wants to follow-up on declined services? I don’t have time and they’ve already said no once, so, what, you want me to be a...
Apr 18, 2016 | Automotive, Growth, New Hires, Sales, Sales Training
Sound Advice for Anyone Desiring a Long and Rewarding Career in the Car Business: Proverbs from 25-year car sales veteran Rex Gambrel of Anderson Ford in Clinton, IL. 1. Be yourself Don’t try to impress people trying to be something you are not. They’ll see through...
Apr 7, 2016 | Automotive, Boat, Conflict Resolution, Growth, Inspirational Quotes, RV, Sales Management, Sales Training
Structure and accountability allows an organization, as well as its employees to thrive. Managers have a huge responsibility to make volume and gross a priority, but must not ever “widen the plate” for anyone or for any reason. Take a look at your current...
Mar 4, 2016 | Automotive, Communication, Emails, Follow Up, Goal Setting, Phones, Prospecting, Sales, Sales Training, Texting, Trade-Ins
” How to handle trade-in appraisal requests via phone or email Sales teams are finding themselves at a considerable disadvantage when being asked to provide trade-in offers on the phone and through email. We all know it is best to have the customer in front of...
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