Jul 13, 2016 | Closing, Communication, Customer Retention, Customer Service, Follow Up, Sales Strategies, Service Advisors / Service Writers, Service Training
SET THE EXPECTATION. BE THE CUSTOMER’S ADVOCATE. ASSUME THE APPOINTMENT. Do you enjoy going to the dentist twice a year? I mean, other than possibly the nitrous, do you enjoy the probing, poking, scraping, stabbing, etc., with a very sharp and pointy set...
Jan 28, 2016 | Automotive, Boat, Building Rapport, Communication, Customer Retention, Customer Service, RV, Sales Training, Women Buyers
Women buy over 50% of the vehicles sold in the U.S. and heavily influence upwards of 85% of all automotive purchases. If these statistics surprise you – they shouldn’t. Women make up over 50% of the adult population and their influences are felt in...
Jan 15, 2016 | Automotive, Boat, Building Rapport, Customer Service, Phones, RV, Sales Strategies, Sales Training
Many times, salespeople contact potential customers through email and then wait to get a response, if they ever get one at all. Though email is a convenient and important tool for businesses, the best way to develop and maintain customer relations is through brief,...
Recent Comments