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The Mar-Kee Group - Sales Training and Management Training for Automotive, Boat and RV Dealers
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High Morale in the Workplace: The Key to Thriving Organizations By Richard Keeney

High Morale in the Workplace: The Key to Thriving Organizations By Richard Keeney

Jun 1, 2024 | Customer Retention, Customer Service, Employee Recognition, Human Resources, Leadership, People, Teamwork

High Morale in the Workplace: The Key to Thriving Organizations In today’s fast-paced and competitive business environment, fostering high morale in the workplace is more crucial than ever. It’s a well-known fact that employees who feel valued and engaged are more...
Are Your Interview Questions Helping or Hurting?  By Richard Keeney

Are Your Interview Questions Helping or Hurting? By Richard Keeney

Oct 29, 2018 | Automotive, Communication, Human Resources, Leadership, Management Training, New Hires

Your objectives in the interviewing and screening process are plentiful.  The old school “hit them hard, right between the eyes and see if they can take it” approach may not be the best method in today’s climate. Testing people to see if they’re...
Dealers & Managers: Fire LESS | Look in the Mirror MORE by Richard Keeney

Dealers & Managers: Fire LESS | Look in the Mirror MORE by Richard Keeney

Jun 6, 2017 | Conflict Resolution, Human Resources, Leadership, Management Training, New Hires, Sales Management

I recently spoke with a friend and client regarding a specific turnover issue: Sales Managers who have given up on the bottom twenty percent of their sales team, and have stopped trying to salvage that person’s employment. This is especially true for managers with no...
14 Tips on How Sales Managers Can Lead by Example by Richard Keeney

14 Tips on How Sales Managers Can Lead by Example by Richard Keeney

May 10, 2017 | Closing, Communication, Education, Human Resources, Leadership, New Hires, Sales Management, Sales Process, Sales Strategies, Sales Training

When it comes to sales management training for vehicle sales, I’m reminded of a quote I recently read by John Wooden, “The best leadership tool you have is to lead by example.”  It bothers me to see parents teaching their kids that it’s...
Wish Them Well, But Ask, “What The Hell?” – How to Capitalize On Exit Interviews by Richard Keeney

Wish Them Well, But Ask, “What The Hell?” – How to Capitalize On Exit Interviews by Richard Keeney

Jun 23, 2016 | Communication, Conflict Resolution, Emails, General, Human Resources, Sales Management

Well, you know it’s inevitable.  Eventually some in your dealership will leave, either voluntarily or involuntarily, but will exit nonetheless.  Instead of just allowing people to ride off into the sunset, why not invest 5 to 10 minutes with them on the off-chance...
A 25K-Technician Shortage Spells Problems by David Martin & Brett Coker

A 25K-Technician Shortage Spells Problems by David Martin & Brett Coker

Feb 5, 2016 | Automotive, Growth, Human Resources, NADA, New Hires, Service Technicians, Service Training, Time Management

Currently, it is estimated that the automotive repair industry is experiencing a shortage of 25,000 technicians. That number will likely worsen as the demand for auto mechanics is expected to increase by at least 9% in the next five years. And it’s not just the...

Recent Posts

  • Enhancing Customer Retention: Post-Sale Engagement Strategies for Dealerships by Richard Keeney
  • The Role of Product Knowledge in Boosting Your Automotive Sales Performance by Richard Keeney
  • The Science of Motivation: Unlocking Peak Performance in Your Workforce by Richard Keeney
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  • Top Trends in Employee Training and Development for 2025 by Richard Keeney

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