Jun 1, 2024 | Customer Retention, Customer Service, Employee Recognition, Human Resources, Leadership, People, Teamwork
High Morale in the Workplace: The Key to Thriving Organizations In today’s fast-paced and competitive business environment, fostering high morale in the workplace is more crucial than ever. It’s a well-known fact that employees who feel valued and engaged are more...
Oct 29, 2018 | Automotive, Communication, Human Resources, Leadership, Management Training, New Hires
Your objectives in the interviewing and screening process are plentiful. The old school “hit them hard, right between the eyes and see if they can take it” approach may not be the best method in today’s climate. Testing people to see if they’re...
Jun 6, 2017 | Conflict Resolution, Human Resources, Leadership, Management Training, New Hires, Sales Management
I recently spoke with a friend and client regarding a specific turnover issue: Sales Managers who have given up on the bottom twenty percent of their sales team, and have stopped trying to salvage that person’s employment. This is especially true for managers with no...
May 10, 2017 | Closing, Communication, Education, Human Resources, Leadership, New Hires, Sales Management, Sales Process, Sales Strategies, Sales Training
When it comes to sales management training for vehicle sales, I’m reminded of a quote I recently read by John Wooden, “The best leadership tool you have is to lead by example.” It bothers me to see parents teaching their kids that it’s...
Jun 23, 2016 | Communication, Conflict Resolution, Emails, General, Human Resources, Sales Management
Well, you know it’s inevitable. Eventually some in your dealership will leave, either voluntarily or involuntarily, but will exit nonetheless. Instead of just allowing people to ride off into the sunset, why not invest 5 to 10 minutes with them on the off-chance...
Feb 5, 2016 | Automotive, Growth, Human Resources, NADA, New Hires, Service Technicians, Service Training, Time Management
Currently, it is estimated that the automotive repair industry is experiencing a shortage of 25,000 technicians. That number will likely worsen as the demand for auto mechanics is expected to increase by at least 9% in the next five years. And it’s not just the...
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