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What Every Service Advisor Should Be Doing to Secure the Next Appointment by Brett Coker

What Every Service Advisor Should Be Doing to Secure the Next Appointment by Brett Coker

Jul 13, 2016 | Closing, Communication, Customer Retention, Customer Service, Follow Up, Sales Strategies, Service Advisors / Service Writers, Service Training

SET THE EXPECTATION.  BE THE CUSTOMER’S ADVOCATE. ASSUME THE APPOINTMENT. Do you enjoy going to the dentist twice a year? I mean, other than possibly the nitrous, do you enjoy the probing, poking, scraping, stabbing, etc., with a very sharp and pointy set...