Sep 26, 2016 | Automotive, Building Rapport, Communication, Customer Retention, Customer Service, Follow Up, Handling Objections, Sales Strategies, Service Advisors / Service Writers, Service Training
Therefore, when you make a recommendation that a client declines, then you have an obligation to follow-up on those declined services. Wait, who wants to follow-up on declined services? I don’t have time and they’ve already said no once, so, what, you want me to be a...
Apr 18, 2016 | Automotive, Growth, New Hires, Sales, Sales Training
Sound Advice for Anyone Desiring a Long and Rewarding Career in the Car Business: Proverbs from 25-year car sales veteran Rex Gambrel of Anderson Ford in Clinton, IL. 1. Be yourself Don’t try to impress people trying to be something you are not. They’ll see through...
Apr 7, 2016 | Automotive, Boat, Conflict Resolution, Growth, Inspirational Quotes, RV, Sales Management, Sales Training
Structure and accountability allows an organization, as well as its employees to thrive. Managers have a huge responsibility to make volume and gross a priority, but must not ever “widen the plate” for anyone or for any reason. Take a look at your current...
Mar 4, 2016 | Automotive, Communication, Emails, Follow Up, Goal Setting, Phones, Prospecting, Sales, Sales Training, Texting, Trade-Ins
” How to handle trade-in appraisal requests via phone or email Sales teams are finding themselves at a considerable disadvantage when being asked to provide trade-in offers on the phone and through email. We all know it is best to have the customer in front of...
Feb 10, 2016 | Automotive, Consumer Leasing, Customer Retention, Gross Profit, Presentation, Sales, Sales Training
Consumer leasing has many advantages for the customer, the salesperson and for the dealership as well. Having a clear and concise understanding of consumer leasing is critical to your success. Let’s take a look into some advantages of leasing. Advantages...
Feb 5, 2016 | Automotive, Growth, Human Resources, NADA, New Hires, Service Technicians, Service Training, Time Management
Currently, it is estimated that the automotive repair industry is experiencing a shortage of 25,000 technicians. That number will likely worsen as the demand for auto mechanics is expected to increase by at least 9% in the next five years. And it’s not just the...
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