Feb 10, 2016 | Automotive, Consumer Leasing, Customer Retention, Gross Profit, Presentation, Sales, Sales Training
Consumer leasing has many advantages for the customer, the salesperson and for the dealership as well. Having a clear and concise understanding of consumer leasing is critical to your success. Let’s take a look into some advantages of leasing. Advantages...
Feb 5, 2016 | Automotive, Growth, Human Resources, NADA, New Hires, Service Technicians, Service Training, Time Management
Currently, it is estimated that the automotive repair industry is experiencing a shortage of 25,000 technicians. That number will likely worsen as the demand for auto mechanics is expected to increase by at least 9% in the next five years. And it’s not just the...
Jan 28, 2016 | Automotive, Boat, Building Rapport, Communication, Customer Retention, Customer Service, RV, Sales Training, Women Buyers
Women buy over 50% of the vehicles sold in the U.S. and heavily influence upwards of 85% of all automotive purchases. If these statistics surprise you – they shouldn’t. Women make up over 50% of the adult population and their influences are felt in...
Jan 15, 2016 | Automotive, Boat, Building Rapport, Customer Service, Phones, RV, Sales Strategies, Sales Training
Many times, salespeople contact potential customers through email and then wait to get a response, if they ever get one at all. Though email is a convenient and important tool for businesses, the best way to develop and maintain customer relations is through brief,...
Jan 15, 2016 | Automotive, Boat, Desking The Deal, Needs Assessment, Presentation, RV, Sales, Sales Process, Sales Training
Breaking News – Salespeople are Human! Even the strongest of salespeople can have their optimism and energy adversely affected when showered with a customer’s unrealistic expectations, constant reminders that “It’s not going to happen...
Sep 16, 2015 | Automotive, Boat, Closing, Role Play, RV, Sales
Having your salespeople role-play the figures with you prior to delivering the proposal to customers just makes good business sense. We all do better after rehearsal. This is an absolute must when working with newer salespeople. To that we say, trust, yet verify....
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