Nov 30, 2016 | Automotive, Communication, Customer Service, Emails, New Hires, People, Sales, Sales Management, Sales Process, Sales Strategies, Sales Training, Teamwork
Do you have an employee needing a strong sales process foundation? Imagine one of your new salespeople, or one who is under-performing, were to receive their sales training assignment every Monday through Friday morning over the next 90 days! Start every day the...
Oct 26, 2016 | Automotive, Boat, Closing, Communication, Customer Service, Handling Objections, Role Play, Sales, Sales Management, Sales Strategies, Sales Training
Digital marketing is understandably the current rage in the automotive industry. Using software programs that can identify in-market customers and properly price position vehicles makes all the sense in the world. It is hard to imagine operating a modern dealership...
Sep 8, 2016 | Building Rapport, Closing, Communication, Customer Retention, Customer Service, Follow Up, Sales, Sales Strategies
Our dealership motto: 100% of the customers will receive 100% of what we have to offer 100% of the time Fact: When all of your variable staff embraces and lives out this strategy every day, well, there is just “no stopping that freight train”. In fact,...
Aug 12, 2016 | Building Rapport, Communication, Customer Retention, Customer Service, Sales, Sales Strategies, Women Buyers
According to studies, women purchase or lease slightly over one half of all the cars delivered, and play a major role in over 85% of deliveries. In fact, believe it or not, in the average household more women buyers are making the decision without the man than men can...
Apr 18, 2016 | Automotive, Growth, New Hires, Sales, Sales Training
Sound Advice for Anyone Desiring a Long and Rewarding Career in the Car Business: Proverbs from 25-year car sales veteran Rex Gambrel of Anderson Ford in Clinton, IL. 1. Be yourself Don’t try to impress people trying to be something you are not. They’ll see through...
Mar 4, 2016 | Automotive, Communication, Emails, Follow Up, Goal Setting, Phones, Prospecting, Sales, Sales Training, Texting, Trade-Ins
” How to handle trade-in appraisal requests via phone or email Sales teams are finding themselves at a considerable disadvantage when being asked to provide trade-in offers on the phone and through email. We all know it is best to have the customer in front of...
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